TERMS & CONDITIONS

Access to, and use of this website is governed by our terms and conditions. We may change our terms and conditions without giving notice. Terms and conditions applicable to any order, however placed, are those published on the website at the time the order is placed.

Contact details:

This website is owned and operated by Sweeties Ltd. We can be contacted at:

Email: [email protected]
Tel:
 07792219375

Sweeties Ltd
7 Bay Hall
Birkby
Huddersfield
HD1 5EN

Intellectual property:
This website, it's logo, text and graphics, both in full and in part remains the property of Sweeties Ltd (the company) All rights are reserved.

Validity:
If any part of these terms and conditions are deemed to by unenforceable, void or invalid they will be considered severable from these terms and conditions. The remainder of these terms and conditions will however still be considered valid.

You, the customer, promise that you are at least 18 years of age and have the legal right to enter into this agreement with us. All transactions made into our bank or Paypal account, by doing so you are confirming your commitment to pay for all items in your confirmation including shipping costs.

Refusal:
We reserve the right to refuse any order or transaction without giving notice and for whatever reason, whether or not monies have been paid. The placing of an order does not establish a contract between you, the customer, and us, the company. A contract is deemed to exist once goods have been despatched to you.

Governing law:
The use of this website, products supplied through it and purchases are governed by English law and deemed to have occurred in mainland United Kingdom. The courts of England and Wales will have exclusive jurisdiction to hear and deal with any proceedings.

 

Payments

We accept payment in one of the following ways:
By BACS transfer

By Paypal using your Paypal account (as long as the fees are covered by the customer)
All prices quoted are inclusive of VAT at 20 per cent. (VAT No. GB. 259441288).

For overseas transactions the card services provider will use the current conversion rate and convert the Pounds to your currency.

Shipping and despatch:
We aim to dispatch all orders within the specified date agreed with the customer. If your order is going to be significantly delayed we will let you know. Please provide the date of the event when placing your order; at peak times orders may be prioritised according to when they are required and not the order in which they are received.

We will arrange delivery of your goods using the most suitable method to the address you enter when you place your order. Please ensure that this address is correct. If goods are returned to us because a) you have entered an incorrect address; or b) you have failed to collect goods from a sorting office; or c) not responded to cards left by our courier we reserve the right to charge you for re-delivery.

Mainland England, Scotland (excluding Highlands and Islands) and Wales.

Delivery charge varies for each customer depending on the size, weight and content of your order. We use Royal Mail, and other couriers for our deliveries. Stated delivery times are from date of despatch NOT date of order and are not guaranteed. Delivery times are estimated and based upon data provided by Royal Mail and the courier company. Our company is not responsible for any delay, or subsequent loss, caused by late delivery of parcels sent using these services.

We are open Monday - Sunday, but may be closed on Bank holidays. If you need an order urgently please contact us.

A next day guaranteed delivery service is available on most items, please ask for details or select the next day delivery option. The charges vary in accordance to size and weight of each order. Saturday deliveries can be selected at a premium rates. Additional charges apply for Highlands and Island districts, including Northern Ireland and the Channel Islands due to increased courier charges to these areas; this will be shown at checkout.

Highlands and Islands including Northern Ireland and the Channel Islands: Please contact us for prices as these vary in accordance to the size and weight of your order.

We ship internationally to Europe, again please contact us for prices.

The company is not responsible for any subsequent loss caused by late delivery of parcels sent using any of these services.

Chocolate & Confectionary Shipments:
Please ensure you provide a delivery address where someone is available to accept delivery. We are happy to deliver to an alternative address if you are out all day.

Orders will not be despatched on Fridays unless we are asked to do so. In these circumstances shipment is at the customers own risk and we accept no responsibility if the order is damaged by temperature fluctuations whilst the goods are in transit.

Event Date:

When you place your order we will ask you to let us know the date of the event the goods are required for. This date is used for internal processing of your order and does not infer or imply that your order will reach you on or before that date unless you have chosen to use a guaranteed delivery service. If you choose our standard delivery service you acknowledge your acceptance and understanding that this service is not guaranteed and the company has no control of the date your goods will actually be delivered.

Returns & Cancellations Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. From the 13th June 2014 your rights are protected under The Directive on Consumer Rights (2011/83/EC)

If you change your mind about your purchase goods may be returned to us - subject to the restrictions below - providing you notify us, by telephone and/or in writing within 14 days of their receipt. Goods may not be returned without prior authorisation. Goods must be returned to us in the original packaging and in a suitable condition for resale. The company reserves the right to charge for any product which is returned in an unsatisfactory condition up to 100% of the product cost. The goods remain the responsibility of the customer until they are received by us - customers are advised to return all goods using a recorded delivery method. The company does not refund the cost of returning products to us or the original shipping charge in these circumstances.

Please note that no refunds can be given on the following items:

Any goods made to the customers own specifications. hand-made items, personalised items, and jewellery or food/drink, including sweets and chocolates, unless they are found to be faulty or not as described. Customers ordering personalised items must ensure that the details they give to the company are correct - refunds will not be given if it is later found that the personalisation is incorrect unless it is the fault of Sweeties. Damaged goods: in the event that any part of your order is damaged or missing please notify us within 14 days either by email or telephone and we will arrange for replacements to be sent to you. Please note we specify that glass items must be collected but the buyer can request a delivery option; by selecting delivery any loss or damage will be at the buyers risk and not covered by Sweeties. We do not accept liability for additional losses as a result of a fault.
We may ask you to return damaged items to us. In this event we will gladly refund any reasonable postage charges you may incur.

With effect from 13th June 2014:  If you change your mind about your purchase goods may be returned to us - subject to the restrictions below - providing you notify us, by telephone and/or in writing within 14 days of their receipt. Alternatively you may choose to complete and forward the attached form.  Goods must be returned to us in the original packaging and in a suitable condition for resale. The company reserves the right to charge for any product which is returned in an unsatisfactory condition up to 100% of the product cost. The goods remain the responsibility of the customer until they are received by us - customers are advised to return all goods using a recorded delivery method. The company does not refund the cost of returning products to us, this is the responsibility of the customer. Please obtain a receipt or proof of posting from the post office as this will be needed if goods are lost in transit. Refunds will be given on the following basis: Full refund of product cost providing goods are returned in a suitable condition for resale together with a refund for our standard shipping charge. Refunds will be made within 14 days of receipt of the goods. If you wish you may use the return form which you can download here (for website to add download link to form).

 

Cancellations

You have the right to cancel your order subject to the following:

If goods have already been despatched we are unable to accept any cancellations until goods are returned to us

Orders of personalised items and items made, hand made orders and those to customers specifications may not be cancelled once the order has started to be processed whether or not the goods have been despatched.

Back Orders
If your item is not available we will notify you. Depending on the date of your event you may choose to wait whilst we secure supply if the item is out of stock. Of course we will understand if you cannot wait and cancel.

Colours:
Variations in screen settings and photographic equipment means that colours seen on your screen can also be misleading. We are therefore unable to guarantee that colours on screen will exactly match any products supplied. We will not accept returns of stock in these circumstances.

Complaints:

We are only human and from time to time things do go wrong. If we have made a mistake and you would like to make a complaint in the first instance please contact the company via email to [email protected] or via phone: 07792219375. We will investigate and get back to you within 5 working days.

Customers are also reminded that under EU legislation they may also use the EU Online Dispute Resolution Platform. 

Privacy Policy

The company does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site and via our phone ordering service is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Disclose information to third-parties for goods delivery purposes and to enhance user experience e.g FIFO

Charitable donations:
Please send requests for charitable donations to [email protected] but kindly note the following.:
We support UK charities only - a charities number is required.
Donations will only be made directly to the charity concerned - we do not support individuals organising events 'in support of'..
Any or all donations are at the discretion of the owners. Please do not be offended if your request for support meets with a refusal - we get a lot of requests and it is simply not possible to support everyone.

Confectionery
Supplied may contain nuts or may have been produced in an area in which nuts have been processed. A full ingredients list will be provided with all confectionery products.

Stock Availability
We endeavour to keep sufficient stock to cover all orders however from time to time an item may be out of stock. If an item you have ordered should be out of stock we will contact as soon as possible to let you know when , or if, the item will become available again.

Discounts and pricing:
We reserve the right to change our pricing and withdraw any discounts without notice.

Sample requests:

Please request a sample from us by messaging us. Please note the charge for samples and we do not guarantee to supply any or all of your request.

 

CANCELLATION FORM

Sweeties Ltd
www.sweeties.co.uk
Tel: 07792219375
Email: [email protected]

 

Send to: Sweeties Ltd,
7 Bay Hall,
Birkby,
Huddersfield,
HD1 5EN
Your Order No:  
Your Returns No:  
Your Name:  
Your address:  

 

 

Telephone Number:  
Email address:  
Reason for return:  

 

 

Date of return:  
Signature  

 

 

Please return all goods as soon as possible and in any event no later than 28 days from date of delivery. Goods must be returned to us a condition suitable for resale within 14 days. The cost of returning goods to us in not refundable unless the goods are faulty. A full refund will be given once goods have been inspected. The following goods may not be returned to us: Personalised items. Foodstuffs, including confectionery. Any goods produced to customers specific requirements.

 

PRIVACY & COOKIE POLICY

This privacy policy sets out how Sweeties uses and protects any information that you give Sweeties when you use this website.

Sweeties is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Sweeties may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

 

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:

We reserve the right to make changes to our Cookies Policy. Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to any such changes.

Our use of cookies:
Our website does not capture or store personal information in cookies, but merely logs the user's IP address which is automatically recognised by the web server. This is used to record the number of visitors to our site. Strictly Essential Cookies We sometimes use what is called a 'Session Cookie' when a user visits our website. This tracks essential information entered by the user in any form.

Google Analytics
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This ensures that the service is available when you want it and fast.

For more information about Google Analytics visit Google Analytics website.

Removing and disabling cookies:
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: Sweeties Ltd, 7 Bay Hall, Birkby, Huddersfield, HD15EN.